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  • What is Cracker Barrel Cares?
    Cracker Barrel Cares is a 501(c)(3) nonprofit organization. The grant is funded by employee donations. Cracker Barrel Cares provides assistance for eligible employees who face a financial emergency/hardship caused by an unexpected, unforeseen, or unavoidable event. The program covers specific qualifying events and documentation is required. Employees do not automatically qualify for a grant when they experience a covered qualifying event. An employee must meet program requirements and provide the required documentation for the qualifying event, to be eligible.
  • What if my situation does not fall under one of the qualifying events?
    Anything outside the following qualifying events would not be covered by the grant program (critical health condition, natural disaster, death of employee or immediate family member, intimate partner violence).
  • I forgot my password. My account is locked. I need my password reset.
    For assistance please email: crackerbarrel-support@yourcause.com or call (866) 751-6031.
  • How will I know the outcome of my application?
    Decisions are made by the Cracker Barrel Cares Grant Committee and will be communicated by email.
  • Do I need to be employed to apply for Cracker Barrel Cares?
    You must be actively employed or on an approved leave of absence when submitting an application and when payment is made.
  • How long do I have to apply for Cracker Barrel Cares?
    An employee must submit an application within sixty (60) days of the qualifying event.
  • How often can I apply for Cracker Barrel Cares?
    An employee may apply as often as necessary, however, an employee may only receive a grant once within any (6) six-month period up to $2500, with a lifetime maximum of $5,000.
  • I do not own a computer or smartphone; how can I apply?
    An employee may use the store computer to apply for Cracker Barrel Cares, including the store office computers and the employee is solely responsible for deleting any personal documents that may have been uploaded to or saved on company computers during the application process.
  • If approved, how do I receive the funds?
    If approved for a Cracker Barrel Cares grant, funds will be disbursed via PayPal. The award email will include instructions to set up a free PayPal account, if you do not already have a PayPal account.
  • Can you send funds through Payroll?
    Unfortunately, Cracker Barrel Cares cannot send funds through Payroll. Cracker Barrel Cares is a separate entity from Cracker Barrel Old Country Store and does not have access to Payroll information.
  • I need financial assistance due to homelessness or eviction.
    Cracker Barrel Cares is unable to offer assistance for homelessness or evictions. We understand that this is a challenging time. Please consider reaching out to the Employee Assistance Program (EAP) which may be able to recommend other potential resources to help you. Counselors are available 24/7 by calling 1-800-688-6330 or you may visit Cracker Barrel Connect at https://connect.crackerbarrel.com/
  • I need help with automobile repairs or I have transportation issues.
    Cracker Barrel Cares is unable to offer assistance for automobile repairs or transportation issues. We understand that this is a challenging time. Please consider reaching out to the Employee Assistance Program (EAP) which may be able to recommend other potential resources to help you. Counselors are available 24/7 by calling 1-800-688-6330 or you may visit Cracker Barrel Connect at https://connect.crackerbarrel.com/
  • How long does the process take?
    Processing times vary depending on the completeness of the application. Program administration understands that every situation is urgent and therefore reviews applications in the order received as quickly as possible. Processing can take up to several weeks if required documentation is missing. Applications that are complete with all of the required documentation can take up to 7 business days to fully process.
  • Why can't I upload documents to my application?
    If you are unable to upload documents it is because your application is in a workflow that you do not have access to. You may email your documentation to cbcares@crackerbarrel.com.
  • I'm having technical issues with the application.
    For technical issues while applying, email: crackerbarrel-support@yourcause.com or call (866) 751-6031.
  • What if the bills are not in my name?
    In order for a household bill to be considered, the employee or the employee’s spouse’s, name must be listed on the bill as a responsible party.
  • Can I provide a receipt for payment for expenses?
    The program requires a bill that shows employee name, address and current amount due. *For rent please provide either a lease agreement or an official letter from the landlord.
  • What if I do not have a return to work date?
    To be eligible for assistance an employee must provide a doctor's note that includes first day missed and a return to work date. Both dates are required because eligibility is determined by the amount of time unable to work and the amount of the essential household bill the employee is responsible for paying. The return to work date can be an estimated date and is solely used for the purpose of determining grant eligibility. However, it must be a date. The program cannot accept an open-ended date such as "to be determined" or "until further notice" or "a general number of weeks/months".
  • I have a future surgery scheduled, can I apply for assistance now?
    The program does not provide assistance in advance of a surgery or medical procedure. Please apply after the surgery or medical procedure.
  • Am I eligible if I am able to work a reduced schedule?
    To be eligible the program requires that an employee be unable to work two weeks or more. If an employee is able to work a reduced schedule the employee would not meet the grant program requirement.
  • Who is considered an immediate family member?
    The program tries to help with funeral or cremation expenses when an employee's spouse, child or parent passes. Extended family members are not covered by the program.
  • What if I am not listed as the informant on the death certificate?
    If you are not the informant on the death certificate you may provide an official obituary which shows your relationship to the deceased.
  • I missed worked due to the passing of a loved one, can I get help?
    The program does not cover loss of wages or bereavement. The program tries to help with funeral or cremations expenses when the employee is listed as the purchaser / responsible party on the funeral or cremation bill.
  • Our employee passed, how can Cracker Barrel Cares help?
    A surviving family member (spouse, child, parent) may apply for funeral or cremation bill assistance if there is no insurance to cover all or some of the expenses and if the eligible family member is listed as the purchaser on the funeral or cremation bill. A next of kin relative may be eligible for Cracker Barrel Cares assistance if the employee had no immediate family members. The next of kin must provide a legal affidavit confirming next of kin status, along with a funeral bill showing they are the purchaser. Additional documentation may be required.
  • I need help with travel to attend the service.
    The program offers assistance with emergency travel over 100 miles roundtrip for the employee to attend the services. Receipts are required for reimbursement. The program does not provide financial assistance in advance for travel. The program reimburses expenses incurred. Covered expenses: airfare, rental car, hotel, and fuel.
  • What if I am not listed as the purchaser on the funeral or cremation bill for my immediate family member (spouse, child, parent).
    To be eligible for funeral or cremation bill assistance, the program requires the employee to be listed as a purchaser on the bill. The bill for the funeral or cremation, showing the employee as the purchaser, indicates the need for a grant because of the financial strain caused by the sudden death of an employee’s immediate family member.
  • What if I do not have a FEMA declaration?
    To qualify, the program requires that the employee reside in a FEMA declared natural disaster area. An employee's physical address is used to confirm eligibility.
  • What if I do not have a fire report?
    The program requires either a fire report or a damage report from the American Red Cross. The fire report is preferred because it provided details for the pre-incident values and losses.
  • Do I qualify, if I did not own the residence?
    The grant program may be able to help with personal losses to clothing, furniture and appliances if you did not own the residence.
  • I did not report the physical abuse and I do not have official documentation.
    To be eligible, an employee is required to provide either a police report that details the physical abuse, order of protection or a restraining order.
  • I need help with current rent and utilities, not a new residence.
    Under the qualifying event, intimate partner violence the grant program tries to help an employee with a new residence when the employee must relocate to escape a living situation where the employee is subjected to physical abuse by a current or former intimate partner. The program is unable to help with rent or utilities for a current residence.
  • I need help because I am homeless or I am being evicted.
    Cracker Barrel Cares is unable to offer assistance for homelessness or eviction. If you are experiencing homelessness or eviction, please consider reaching out to the Employee Assistance Program (EAP) which may be able to recommend other potential resources to help you. Counselors are available 24/7 by calling 1-800-688-6330 or you may visit Cracker Barrel Connect at https://connect.crackerbarrel.com/
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